Job Summary
- We are seeking a skilled and proactive Technical Operations Engineer to join our team.
- The ideal candidate will have experience with Postgres and Splunk, and be adept at query writing, log analysis, and initial triage.
- This role requires a strong understanding of system architectures and a keen eye for detail to ensure efficient troubleshooting and issue resolution.
Key Responsibilities
Database Management
- Write and optimize queries in Postgres for data retrieval and analysis.
- Monitor and manage database performance, ensuring optimal operation and availability.
Log Analysis and Monitoring
- Utilize Splunk for log aggregation, monitoring, and analysis.
- Analyze logs to identify issues, anomalies, and potential security threats.
- Set up alerts and dashboards in Splunk for proactive monitoring.
Troubleshooting and Triage
- Perform initial triage of incidents and issues, identifying root causes and determining the appropriate course of action.
- Collaborate with development and operations teams to understand system architecture and troubleshoot issues effectively.
System Understanding and Documentation
- Develop a thorough understanding of the system architecture and its components.
- Document processes, incident response procedures, and system architecture diagrams.
Collaboration and Communication
- Work closely with cross-functional teams, including developers, QA, and product managers, to ensure seamless operations.
- Communicate effectively with stakeholders regarding the status of incidents and resolutions.
Required Skills & Qualifications
- Experience with Postgres, including writing and optimizing queries.
- Familiarity with Splunk for log analysis and monitoring.
- Strong analytical and problem-solving skills.
- Ability to understand and navigate complex system architectures.
- Excellent communication skills and the ability to work collaboratively.
Preferred
- Experience in a TechOps or similar role.
- Knowledge of other database systems and monitoring tools. o Familiarity with incident management processes and tools.