ROLE AND RESPONSIBLITIES
RESPONSIBILITIES
- Working on engineering and development focused projects from start to finish with minimal supervision
- Providing technical and operational support for our customer base as well as other technical areas within the company that utilize our tools
- Risk management functions such as reconciliation of vulnerabilities, security baselines as well as other risk and audit related objectives
- Administrative functions for our tools such as keeping the tool documentation current and handling service requests
- 24×7 on-call L3 support on a rotational schedule with other team members
- Participate in user training to increase awareness of Splunk
- Ensuring incident, problem and change tickets are addressed in a timely fashion, as well as escalating technical and managerial issues
- Following Client’s ITIL process for incident, change and problem resolution
REQUIRED QUALIFICATION AND EXPERIENCE
- Bachelor’s degree in Computer Science or a technical discipline.or foreign equivalent required from an accredited institution.
- Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Current Admin or Architect Certification in Splunk is a mandate
- Minimum of 4+ yearsof related Splunk work experience with expertise in
- Programming experience (Python, Shell, JavaScript)
- 8+ years’ experience of Splunk engineering/supportin a production environment.
- This includes all phases of lifecycle management: planning, design, deployment, upkeep and retirement
- Should have a developed competency with Splunk in a production environment
REQUIRED SKILLS:
- Self-starter, continually striving to improve the teams service offerings and one’s own skillset
- Must have a problem-solving and innovative mindset to meet a wide variety of challenges
- Willingness and ability to learn all aspects of our operating model as well as new tools
- Moderate to advanced competency of Windows and Unix-like operating system principles (power user functions)
- Developed competencies around essential project management, communication (oral, written) and personal effectiveness
- Good SQL skills and good knowledge of relational databases
- Experience developing and interfacing with REST APIs
- Good knowledge of TCP/IP and networking fundamentals
- Good knowledge of engineering, configuring, deploying and supporting Splunk Enterprise, Splunk Cloud, ITSI and Observability
- Ability to create and optimize Big Data correlations as a Splunk search language (SPL) proficient
- Optimize/Tune logging source streams
- Develop Splunk reports to meet requirements of key stakeholders.
- Good knowledge of Amazon AWS products and services such as EC2, BeanStalk, Lambda, VPC, Route 53, Amazon FW, API Gateway, ELB, CloudTrail, and CloudFront.