Service Coordinator

 

Job Summary

  • As a service coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers.
  • You will be internally coordinating between service teams and allocating tickets. Manage the request register thru CRM software.

Key Responsibilities

  • Team Communication: Allocate the service call to the concerned Service Engineer, communicate effectively to understand client needs, resolve issues, and provide updates in timely manner.
  • Service Delivery Management: Coordinate service delivery schedules, ensuring that services are provided according to agreed-upon timelines and contractual agreements. Ensure pricing requirement are met with Franchise/ vendors. Verification of bills generated and authorise the same.
  • Annual Maintenance Contracts: Initiate, follow up and executive the AMC with the existing vendors. Track the timelines for renewal and update the status
  • Problem Solving: Address any challenges or concerns that arise during service delivery promptly and effectively. Collaborate with internal teams and external partners to resolve issues and optimize service outcomes.
  • Documentation and Reporting: Maintain accurate records of client interactions, service delivery status, and any relevant documentation. Generate reports as required to track service performance and identify areas for improvement. Complete Monthly MIS reports.
  • Continuous Improvement: Identify opportunities for process improvements and efficiency gains within service delivery operations. Implement best practices to enhance overall service performance.

Required Education & Skills

  • A bachelor’s degree in business administration, management, or a related field is often preferred.
  • Looking for 2 to 5 years of relevant experience 
  • Proficient in MS Office, Advance Excel.
  • Prior experience in customer service co-ordination, project management, or service coordination roles is advantageous.
  • Proficiency in relevant software applications (e.g., CRM systems, Power BI) could be an advantage
  • Excellent verbal and written communication skills are essential for effective client interaction and team collaboration
  • Ability to collaborate with cross-functional teams and external partners to achieve common goals.

 

 

Job Category: Services & CRM
Job Type: Full Time
Job Location: Bangalore Bengaluru
Min Experience: 2 years
Max Experience: 5 years

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