Job Description
Language: English (supporting modules deployed in English, Chinese, and Japanese)
Role Summary
- We are seeking a highly experienced Oracle E-Business Suite (EBS) Finance Techno-Functional Consultant with 9+ Years of experience to support ongoing operations of our Oracle EBS 12.2.3 platform.
- The consultant will provide L2/L3 support for finance modules, drive root cause analysis (RCA), ensure issue resolution, and participate in change control and documentation efforts.
- Deep expertise in both functional and technical aspects of Oracle Finance is essential.
Key Responsibilities
- Provide techno-functional support for Oracle EBS Finance modules: AP, AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management.
- Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines.
- Perform root cause analysis (RCA) for recurring and critical incidents.
- Create and maintain functional and technical documentation, SOPs, and support guides.
- Participate in CAB (Change Advisory Board) meetings and follow change control processes.
- Collaborate with business and IT teams to ensure accurate issue tracking and timely resolution.
- Work with ServiceNow for incident and change management.
- Provide support during peak periods like Finance Close and Cyber 6.
- Coordinate with cross-functional teams and offshore/onshore resources for seamless issue management.
- Contribute to continuous improvement initiatives by identifying process and performance enhancements.
Mandatory Qualification
- Strong expertise in Oracle EBS R12.2.3 Finance modules (AP, AR, GL, FA, EBTax, Vertex, OneSource, Cash Management).
- Hands-on experience in PL/SQL, Oracle Forms, Reports, BI Publisher, ADF/OAF, and Workflow Builder.
- Ability to understand and support customizations, extensions, and integrations.
- Experience working with ServiceNow or similar ITSM platforms.
- Working knowledge of integrations with third-party systems such as Vertex and external tax engines.
- Experience in supporting multinational, multilingual deployments (English, Chinese, Japanese).
- Strong understanding of financial close cycles and compliance requirements.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work under pressure and provide weekend/holiday support during critical periods.