Experience: 4 plus years
Notice period: Immediate Joiner to 15 days
Location: Bangalore, Kochi
Key skillsets
- Oracle EBS, Rice Components, Modules worked on: Order Management (OM), Inventory (INV), Purchasing (PO) etc., O2C (Order-to-Cash) flow, P2P (Procure-to-Pay) flow,
- Technical Skills (Techno-Functional Side) PL/SQL (packages, procedures, debugging), experience with Oracle Reports / Forms, Experience with BI Publisher etc.
Role Summary
- We are seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team.
- This role is responsible for end-to-end incident resolution, issue triaging, defect analysis, and ensuring seamless operation of core SCM processes within Oracle E-Business Suite R12.2.x.
- The ideal candidate should possess deep functional process knowledge combined with strong technical troubleshooting skills, especially in complex, integrated environments involving WMS, 3PLs, and external platforms.
Key Responsibilities
Functional Support
- Serve as the primary point of contact for Oracle SCM modules including Order Management, Inventory, Purchasing, Shipping, and Planning.
- Troubleshoot and resolve functional issues such as incomplete orders, failed shipments, PO errors, and planning exceptions.
- Analyze business process deviations and data inconsistencies impacting Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
- Collaborate closely with business users, planners, and fulfillment teams to provide proactive support and process continuity.
- Participate in issue triage bridges, identify workarounds, and validate business-impacting fixes. Support period-close and quarter-close operations, ensuring timely resolution of critical issues.
Technical Support
- Investigate and resolve technical issues in custom objects, interfaces, workflows, and concurrent programs.
- Perform code analysis of PL/SQL packages, Oracle Forms/Reports, BI Publisher outputs, and workflows to identify root causes.
- Troubleshoot SOA/OSB middleware-based integrations with external platforms such as High Jump WMS, 3PLs, B2B, and eCommerce systems.
- Work with DBAs and infrastructure teams for performance tuning, concurrent request delays, and database-level investigations.
- Apply approved scripts for data correction in compliance with change control policies
- Document root causes and develop knowledge base articles for repeat issue prevention.
Required Skills & Experience
- Functional Proficiency: Strong domain knowledge in Supply Chain business processes—Order Management, Procurement, Fulfillment, Inventory, Advanced Pricing.
- Familiarity with SCM setups, transaction flows, and approval workflows within Oracle EBS.
- Experience with cross-functional support (SCM-Finance-Retail) and managing upstream/ downstream process impacts.
Technical Expertise
- Proficiency in PL/SQL, Oracle Reports, Forms, BI Publisher, and Workflow Builder
- Strong troubleshooting skills for customizations, interfaces, and concurrent program failures.
- Experience with integration troubleshooting via SOA Suite, OSB, and file/API-based interfaces (XML, JSON, UCM).
- Understanding of Oracle application architecture, concurrent manager performance, and logging/debugging tools.
Tooling & Compliance
- Hands-on experience with ServiceNow (or similar ITSM tools) for ticket lifecycle, incident, and change management.
- Familiarity with ITIL processes, including Incident, Problem, and Change Control.
- Comfortable working in SOX-compliant environments with strict access control and audit requirements.
- Strong documentation and communication skills for global stakeholder interaction.