Main Responsibilities
- Organize and develop eLearning training material, training manuals, train-the trainer, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials.
- Conduct technical training sessions on standard operating procedures
- Assist with identifying, developing, and implementing future training improvements.
- Conduct training needs assessment
- Identify, address and analyze competency gaps and create training programs to resolve competency gaps/deficiencies as needed
- Designs and applies assessment tools to measure training effectiveness.
- Develop eLearning courses as well as customize existing library of courses
- Develop detailed project plans using project management software to manage the customization and creation of eLearning courses, materials, evaluations/ assessments
- Manage multiple projects daily by communicating with both co-workers and internal clients to ensure deadlines are met and projects remain on track
- Continually update project plans with achievements and arrange for “catch up” on any missed dates
- Communicate with translation resources and update courses into multiple languages
- Turn meeting notes into project plans with a thorough understanding of tasks, milestones, dependency, resource utilization, etc.
- Special projects as assigned
Required Competencies
- Experience in creating and managing simultaneous projects from inception to completion
- Design interactive features that are visually appealing and support learner’s understanding of content
- Research and apply emerging technologies and instructional design strategies to enhance delivery methods
- Post and maintain training materials in the Learning Management System (LMS)
- Provide thorough and detailed quality assurance of all course material
Interpersonal
- Ability to work and communicate effectively with people and other departments on all levels
- Excellent presentation and facilitation skills
- Strong written and verbal communication skills
- Interest in taking initiative and being self-directed; ability to be flexible and tolerate ambiguity
- A willingness to roll up one’s sleeves to get the job done
- Enthusiasm for working in a fast-paced, dynamic, and sometimes stressful environment
- A natural curiosity that results in continually finding better, simpler, and more effective ways to use tools and achieve results
- Great attention to detail that results in high-quality work the first time
Technical Skills
- Experience with Office 365, Microsoft Teams, Adobe tools, Articulate, HTML, JavaScript.
- Utilize a variety of software, development platforms, and multimedia tools to develop eLearning and virtual instructor-led courses.
Experience
- 4 to 5 years of experience in e-learning design tools is a plus
- Ability to simplify complex concepts and processes for learners, making them clear, understandable, engaging and memorable
- Ability and interest in building partnerships and collaborating across functions and levels to gather content from subject matter experts