Job Summary
- As a service coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers.
- You will be internally coordinating between service teams and allocating tickets. Manage the request register thru CRM software.
Key Responsibilities
- Team Communication: Allocate the service call to the concerned Service Engineer, communicate effectively to understand client needs, resolve issues, and provide updates in timely manner.
- Service Delivery Management: Coordinate service delivery schedules, ensuring that services are provided according to agreed-upon timelines and contractual agreements. Ensure pricing requirement are met with Franchise/ vendors. Verification of bills generated and authorise the same.
- Annual Maintenance Contracts: Initiate, follow up and executive the AMC with the existing vendors. Track the timelines for renewal and update the status
- Problem Solving: Address any challenges or concerns that arise during service delivery promptly and effectively. Collaborate with internal teams and external partners to resolve issues and optimize service outcomes.
- Documentation and Reporting: Maintain accurate records of client interactions, service delivery status, and any relevant documentation. Generate reports as required to track service performance and identify areas for improvement. Complete Monthly MIS reports.
- Continuous Improvement: Identify opportunities for process improvements and efficiency gains within service delivery operations. Implement best practices to enhance overall service performance.
Required Education & Skills
- A bachelor’s degree in business administration, management, or a related field is often preferred.
- Looking for 2 to 5 years of relevant experience
- Proficient in MS Office, Advance Excel.
- Prior experience in customer service co-ordination, project management, or service coordination roles is advantageous.
- Proficiency in relevant software applications (e.g., CRM systems, Power BI) could be an advantage
- Excellent verbal and written communication skills are essential for effective client interaction and team collaboration
- Ability to collaborate with cross-functional teams and external partners to achieve common goals.