Responsibilities
- A ticket received, our customer should get timely and reliable feedback, usually within a few hours, either with the solution or a suggestion for further troubleshooting
- Be perceptive of the little things, and use the right tools to find the unusual configuration, the virus, the third party tool, the particular file or action that is causing trouble.
- Evaluate new tools that may help you in your work, or even write them yourself or work with one of our developers
- Looking for are similar to those of a software developer, with the same strong problem-solving abilities, but a bit less emphasis on algorithmic skills and in return more emphasis on organizational and communication skills
Required Skills
- All fields of study welcome
- Experience with Windows architecture.
- Analyzed a minidump before is a plus
- Attentive and detail-oriented
- Collaboration with many different teams
- Independence to structure your work
- Managing many international customers in addition to our German customers, this position requires that you are fluent in English, German would be a plus.